Refund & Digital Delivery Policy
WallHero sells personalised digital content. We want customers to know what happens if a payment, generation or download does not work as expected.
Before payment
Protected previews are available before payment. Review the selected character and package carefully before completing checkout.
After payment
Clean digital files are prepared and released after successful payment. If the paid files cannot be delivered, are materially corrupted, or the order is charged but cannot be fulfilled, contact us so we can investigate and provide an appropriate remedy.
Change of mind
Rules for cancelling personalised digital content can vary by country and by whether digital performance has already begun with the required customer consent. WallHero does not use this policy to remove any mandatory consumer rights that apply to you.
Duplicate or incorrect charges
If you believe you were charged more than once or charged an incorrect amount, contact us with the order date and payment reference. Do not send full card details by email.
How to request help
Contact WallHero as soon as practical with the order email address, order reference and a short description of the problem. We may ask for screenshots or technical details needed to reproduce a delivery issue.
This page describes WallHero's current customer-facing practices. Statutory rights under applicable law are not limited by these terms.